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Contact Us
Order
Shipping and Processing
Returns
Product
Account Information
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Contact Us
Phone: 1-888-407-3696
Email: jlrmarketplace@helm.com
Customer service hours: Monday through Friday, 8 a.m. to 7 p.m. EST
Mail:
Service Bay Marketplace Program Headquarters
14310 Hamilton Avenue
Highland Park, MI 48203
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How do I check the status of my order?
Click on Account located in the navigation bar found on top of each page. Click on the
link Order Status & History and all current and previous orders will be displayed. Select
an order and view the order details.
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Can I obtain my tracking number?
All merchandise available on this website are drop ship items; please contact customer service
toll-free at 1-888-407-3696 for tracking number. Please allow
24 to 48 hours for tracking information to be accessible through carriers' tracking systems. You
can also e-mail us anytime at jlrmarketplace@helm.com.
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What if my order is missing or damaged?
Please contact customer service toll-free at 1-888-407-3696
with your order number.
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Does sales tax apply?
We are required by law to collect sales tax on deliveries to those states where we are
located. Please add the appropriate sales taxes for your area where required: CA, GA, MI.
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Do you offer expedited delivery options?
Yes. An order placed by 1 pm can be shipped the same day by UPS 2nd day air and UPS
Next Day air for additional fees. You will have the option in our checkout process.
All orders placed after 1 pm and the expedited shipping is requested, the order will
ship out the next business day via the method selected.
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Can an order be shipped internationally?
Orders can only be shipped to a United States or Canadian address.
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What payment methods are accepted?
Dealer orders are payable by parts account; retail orders are payable by credit card.
Acceptable credit cards are Visa, Mastercard and Discover.
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What is your return policy?
Customers are required to inspect items immediately upon arrival. Notification of
any claim due to shortage, damage or defect will be communicated to Helm within 5
days of delivery. Helm will not accept returned items without a Returned Material
Authorization Number, which will be obtained from a Helm customer service
representative.
Under no circumstances will a Returned Material Authorization Number be issued
after 60 days from the date of delivery.
A Returned Material Authorization Number is valid for thirty (30) days after the
date issued. Items must be received within this thirty (30) day period for credit.
The Returned Material Authorization Number will be labeled on the outside of the box.
Reasons for returns are required at time of RMA assignment. All returns will be shipped
directly back to the supplier.
All items returned for credit must arrive in the original container and packaging.
Returned items must include all accessories, packaging, instructions, and other related
materials; otherwise credit will not be granted for any item returned. Customer will
prepay all freight and shipping charges for returned items with exception to damaged
goods. Suppliers will not accept returned items C.O.D. or with freight or shipping
charges due.
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Is there a restocking fee?
Yes. Restocking fee is equal to the greater of
$10.00 or 25% of the returned item(s) purchase price. This fee does not apply
to defective items or items that have been shipped in error by the supplier.
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How do I add merchandise to my favorites? How do I view items on my favorites?
You will need to login first. On each product web page, you will have the choice to
add items to your favorites. To view items on your favorites, click on Account located
in the navigation bar found on top of each page and then click on Favorites.
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What if I lost my user name and password?
Click on Login and then select the option to lookup your account. You will be
prompted to enter your e-mail address that you supplied when you created an account
with us.
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How do I modify my billing, email and primary addresses?
You will need to login first. Click on Account located in the navigation
bar found on top of each page to update.
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How do I change my password?
You will need to login first. Click on Account located in the navigation
bar found on top of each page to update.
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How do I sign up for special offers or promotions?
To sign up, visit our home page and enter your email address to sign up to receive
an email as new products become available.
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How do I unsubscribe from e-mails?
You can unsubscribe from e-mails at any time by following the instructions
found at the bottom of each e-mail.
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