Jaguar/Land Rover Service Bay Marketplace
Online Store Privacy and Security Policy
Last Modified On: 12/11/08
Note: This version of the Policy may differ from a prior version that you may have previously reviewed while visiting or using our Online Store Website. Jaguar/Land Rover may modify the Policy from time to time in its sole discretion, and any new version supersedes any prior versions.

When visiting or utilizing the Online Store Website and when purchasing products and associated services offered by Jaguar/Land Rover Service Bay Marketplace or its authorized administrator ("Jaguar/Land Rover" or "our" or "we") on or though its website pages for the Online Store, currently located at www.jlrmarketplace.com, www.jlrtechtool.com, or www.jlrtechtools.com (the "Online Store Website"), Jaguar/Land Rover may request and/or otherwise collect certain information. This Policy describes what personal and certain non-personal information may be collected and how such information may be used. Modifications to the Policy, including changes to such information collection and use practices, will be applied on a going-forward basis. This Policy applies only to information collected online through the Online Store Website.
Information Collected

Non-Personal Information

Jaguar/Land Rover may gather navigational information during each user's visit to the Online Store Website. In the process of gathering navigational information, non-personally identifiable information (e.g., domain type, browser version, service provider and IP address) may be collected. Such information may be gathered by Jaguar/Land Rover to learn more about the technical efficiencies of the Online Store Website (such as the time it takes a visitor to connect to the Online Store Website or download pages) and the use of the Online Store Website by visitors, including the areas of the Online Store Website that are most visited or the time of a last visit to a page on the Online Store Website. Jaguar/Land Rover may use this information to better understand and improve a visitor's experience at the Online Store Website.

Personal Information

Information collected may include your and/or your company's names (including the recipient(s) of products, if different from you or your company), email addresses, postal mailing addresses (including billing and shipping addresses), telephone numbers and credit card information. We may also collect any personal information that you include in any email correspondence with Jaguar/Land Rover.

Updates or Corrections

To update, correct or verify any information you provided through the Online Store Website, please contact us using the contact information we provide below.

Use of Your Personal Information

Any personally identifiable information you provide is used to enable us to provide products and associated services you requested or respond to your questions about our offerings or activities, including, but not limited to, to deliver products that you have ordered, to fulfill requests that you have created, to contact you or the products and associated services recipient(s) in the event of order or delivery difficulties and for verification purposes.

E-Mail Information

We may use your email address to confirm your order and for shipping related purposes.

Disclosure of Your Personal Information

Jaguar/Land Rover may use third parties to provide specific services, such as fulfilling your orders and requests, shipping, processing payments, administering emails, maintaining databases, and maintaining and monitoring activity on the Online Store Website. Under strict guidance from Jaguar/Land Rover, these third parties may have access to and use of the information collected from you, in order to perform services for Jaguar/Land Rover.

You should also be aware that we may disclose specific information about you if necessary to comply with law or laws as deemed necessary by a governmental agency or based on our good faith belief that it is necessary to conform or comply with the law, protect the users of our Online Store Website or the public, or resolve any type of dispute. Personal and other information Jaguar/Land Rover has collected may be passed on to a third party in the event of a transfer of ownership or assets or a bankruptcy of Jaguar/Land Rover.

Jaguar/Land Rover uses a browser feature known as a cookie, which assigns a unique identification to your computer. The cookies are typically stored on your computer's hard drive. Information collected from cookies is used by Jaguar/Land Rover to evaluate the effectiveness of our Online Store Website, analyze trends, and administer the Online Store Website. Session cookies allow us to record session information, such as items that customers add to their shopping carts. The information collected from cookies allows us to determine such things as which parts of our Online Store Website are most visited, difficulties our visitors may experience in accessing our Online Store Website and ways to improve the quality of your experience on our Online Store Website.

International Users
If you are visiting the Online Store Website from a location outside of the United States, your connection will be through and to servers located in the United States, and all information you provide will be processed and maintained in web servers and internal systems located within the United States.


When you make a purchase on the Online Store Website, Secure Socket Layer (SSL) technology encrypts your personal information as it is transmitted over the Internet.

Contact Us If you have any questions about this Policy or about Jaguar/Land Rover's activities, please contact us: or 1-888-407-3696.